Plumbing · 24/7 Response · South Shore MA
Emergency Plumbing
Burst pipe, water coming through a ceiling, no water at all, or sewage backing up into the basement. Our office is staffed around the clock—you reach a person, not a voicemail box, and we dispatch on the call.
Water actively running? Shut the main off first, then call. Your main shut-off is usually in the basement near where the water line enters from the street, often close to the meter. Turn the handle clockwise until it stops. Then open a low faucet to drain the pressure out of the system.
Smell gas or hear hissing? Leave the house immediately, do not touch light switches, and call the gas company from outside. Call us afterward for the repair.
What Counts as an Emergency
If water is damaging your home, you have no water at all, or there is a health or safety risk, call now. If it can safely wait for normal hours, we will tell you that honestly—and book you at the regular rate instead.
Burst or frozen pipe
Shut the main and call. If a pipe is frozen but has not split yet, that is still urgent—thawing it wrong is how it bursts. See pipe repair.
Sewage backing up
A health hazard, not an inconvenience. Stop running water anywhere in the house—every flush and every load of laundry adds to what is coming up—and call.
No water at all
Check whether neighbors have water first—if the street is out, it is the town. If it is only your house, it could be a frozen service line, a failed pump, or a valve problem.
Water heater failure
A tank that has split is forty to eighty gallons on your floor and still filling. Shut the cold feed on top of the tank and kill its power or gas, then call. See water heaters.
Basement filling
Common in our coastal and low-lying towns during a storm, and usually a failed sump pump. Do not wade into standing water near electrical equipment. See sump pumps.
Can usually wait
A dripping faucet, one slow drain, a running toilet you can shut off at the valve, or no hot water in a household that can manage a night. We will book those at normal rates.
While You Wait For Us
Get the water stopped, get people and belongings out of the way, and start documenting. Photograph and video everything before you clean up—your insurer will want it, and it is far easier to take pictures now than to argue later.
If water is coming through a ceiling, move what you can and put a bucket under it. A ceiling holding water will eventually let go all at once, so keep people out from under it. If the water is near outlets, panels, or a furnace, stay clear and tell us when you call.
And while you are down there anyway: find your main shut-off, make sure the handle actually turns, and show everyone in the house where it is. The five minutes that takes on a calm afternoon is worth more than anything else on this page.
Common Questions
How fast can you get here?
Emergencies are dispatched ahead of scheduled work, and we are based in Norwell so most of our service area is a short drive. During a regional freeze or a major storm every plumber on the South Shore is buried—we will give you an honest window rather than a comfortable one.
Do you actually answer at 2am?
Yes. Our office is staffed around the clock, so you talk to a person who can dispatch rather than leaving a message and hoping. For a true emergency, call—do not use the booking form or email.
Will my insurance cover this?
That is between you and your carrier, and policies differ—sudden accidental discharge is treated very differently from long-term seepage. What we can do is document what failed and why in writing, which is usually what a claim turns on. Photograph everything before cleanup.
Do you charge more after hours?
After-hours and holiday work carries a premium, as it does across the trade. You will hear the rate on the phone before we roll a truck—no surprises when the technician arrives. And if it can safely wait until morning, we will say so.
Call us now.
A real person answers, day or night. Do not use a form for an emergency.