We’re proud to share that Zapier, the automation platform used by millions of businesses, recently featured 3R Plumbing & Mechanical in a customer story about how we use their tools, including their new Next-Gen Zaps, to run our company.
When I started 3R in 2022, it was me and one pickup truck in my garage. Today we’re a team of 15 serving 21 South Shore towns, and part of how we’ve grown without losing the personal service our customers count on is automation. Behind the scenes, our systems handle the work that’s easy to miss on a busy day. Two examples:
- No request gets forgotten. If a new service request sits for 20 minutes without a response, our team gets an automatic alert so someone follows up with you right away.
- You can always reach us. Every 24 hours, an automated check makes sure the pages you use to contact us and request service are working, so a broken form never stands between you and help.
That frees our office team and technicians to focus on you. What it means for our customers is simple: faster responses, fewer things falling through the cracks, and a team that has the information it needs when it shows up at your door.
As a veteran-owned company, we believe in doing things the right way, and that includes investing in the tools that make us better at our jobs.
Read the full story on Zapier’s blog: How 3R Plumbing & Mechanical uses Next-Gen Zaps
— Ross Hunt, Owner, 3R Plumbing & Mechanical
Need plumbing or HVAC service on the South Shore? Call us at 781-974-5239.
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